Do patients need an account or portal login?
No. Patients are communicated via secure mechanism and they can upload clinic specific required documents directly, no accounts, apps, or passwords.
Is ClearCoverCheck an ECM or EHR replacement?
No. ClearCoverCheck is a pre-visit intake layer that works alongside your existing EHR, ECM, or document system.
What documents can patients upload?
ID, insurance cards (front/back), referrals, prior authorizations etc and clinic-specific forms—configurable per request.
How is access secured?
Each request uses time-limited, token-based links with encryption and full audit logs for every action.
Is ClearCoverCheck HIPAA compliant?
ClearCoverCheck is designed with HIPAA-aligned safeguards, including secure storage, access controls, and auditability.
How does staff know when a patient is “ready”?
Staff can see real-time completion status for each request, no need to chase patients or manually check inboxes.
How quickly can we go live?
Most clinics start within a few days. Many begin with a small trial (5–10 patients) before expanding.
Does this integrate with our existing systems?
Yes. Documents can be exported or integrated into existing workflows without replacing your current tools.
What happens if a patient doesn’t complete their upload?
You can resend reminders automatically or manually. Incomplete requests are clearly flagged for follow-up.
Is this built for high-volume clinics?
Yes. ClearCoverCheck is designed for imaging centers, specialty clinics, and outpatient practices that handle high daily patient volume.